Money Back Policy.

Overview

This is the Money Back Policy (“Money Back Policy”) for LUV N JOY MULTI TRADE PRIVATE LIMITED. Please read this Money Back Policy in conjunction with our Terms of Service available on the Platform (“Terms”). Words used but not defined here shall have the same meaning as ascribed to them under the Terms.

1. Eligibility Criteria

To be eligible for a refund under this Money Back Policy, you must fulfill and comply with ALL the following requirements:

  1. A request for a refund must be submitted within 30 (thirty) days following the delivery of the product.
  2. The product must be unused, in its original packaging, and in the same condition as when you received it.
  3. You must provide the original receipt or proof of purchase.
  4. Refunds will only be applicable for products purchased exclusively through LUV N JOY MULTI TRADE PRIVATE LIMITED. Product eligibility for refunds will be verified by cross-referencing with previous orders.
  5. If the product is damaged or defective, you must provide clear images of the product showing the damage or defect.

2. Non-Eligible Products

You will not be eligible for a refund under this Money Back Policy if:

  1. The product has been used, damaged, or is not in its original packaging.
  2. The product was purchased during a clearance sale or marked as a non-returnable item.
  3. The product has been customized or personalized.

3. Process to Claim Refund under this Money Back Policy

  1. Application:
  • Log in to your LUV N JOY MULTI TRADE PRIVATE LIMITED account, go to the ‘Orders’ section, and select the order you wish to return. Click on ‘Request Refund’ and follow the instructions provided.
  1. Email:
  • Alternatively, you can write an email to our customer support team at [email protected] along with your order number, product details, and reason for the refund request.

4. General Guidelines

  1. Please allow 4-5 working days for our team to assess your eligibility for a refund and to elevate your request for a thorough evaluation by the appropriate department. During this period, our team may contact you for more information. We may also request additional documentation and information to facilitate the evaluation process.
  2. If you are deemed eligible for a refund, we will initiate the refund within 15 (fifteen) working days from the date of approving the request under our Money Back Policy. The refunded amount will be credited back to the original payment source in the case of prepaid transactions. For Cash on Delivery orders, we will proceed with the refund after obtaining your bank account details.
  3. Please allow 5 to 7 working days for the credit to appear. The processing of the refund may be subject to delays due to various factors including bank policies or circumstances beyond our control.

For any queries or further assistance, please contact our customer support team at [email protected].

By purchasing from LUV N JOY MULTI TRADE PRIVATE LIMITED, you agree to comply with and be bound by this Money Back Policy.

Company Address:

FLAT NO G1 HNO2-22-131/2, VIJAY NAGAR ALLWYN COLONY, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India, 500072

Contact Email:

[email protected]